Teaching Frameworks and Individualized Coaching Approach:
A Solution for Community Hospitals' Healthcare IT Challenges
Challenge:
A community hospital in Indiana was experiencing revenue problems due to errors in its medical record software. These errors were causing a significant number of claims to be rejected, resulting in lost revenue for the hospital. The organization also faced challenges managing its billing system and training its analyst team, leading to increased issue resolution timelines and error volumes.
Solution:
Salus Consulting was tasked with addressing the revenue problems of the hospital caused by errors in their medical record software. They spearheaded billing system audits to identify the root cause of the errors experienced by end users. In addition, they designed and managed an analyst training program focused on three key areas: problem-solving, technical troubleshooting, and effective project management.
The team used several teaching frameworks to help the analyst team develop critical thinking skills and take ownership of their work. One of the frameworks used was the Situational Leadership Model, which focuses on adapting leadership styles based on the developmental level and competence of the individual being led. By applying this model, they could provide each analyst the appropriate level of guidance and support.
A proprietary Salus teaching and assessment framework was combined with the GROW (Goal, Reality, Options, and Will) model, a framework used in coaching to help individuals clarify their goals, understand the reality of their situation, explore potential options, and commit to a plan of action.
Outcome:
Overall, the collaboration between Salus Consulting and the hospital led to significant improvements in patient care and operational efficiency, positioning the hospital for long-term success. Through this project, the hospital overcame its revenue challenges through technology. The billing system audits and configuration projects reduced errors and increased revenue for the hospital. In addition, the analyst training program improved issue resolution timelines, decreased error volumes, and increased the effectiveness of the analyst team.
Takeaway:
Salus Consulting's focus on teaching frameworks and an individualized approach to coaching and mentoring can be especially beneficial for hospitals with finite resources. For hospitals with limited resources to invest in the latest healthcare IT solutions or with smaller analyst teams responsible for managing multiple areas of the organization, it is crucial to have a highly effective and efficient team that can handle various responsibilities and solve problems effectively. Salus Consulting's individualized approach to coaching and mentoring can help these teams develop critical thinking skills, build confidence, and take ownership of their work, ultimately leading to increased productivity and effectiveness.
Overall, Salus Consulting's focus on teaching frameworks and an individualized approach to coaching and mentoring can help hospitals optimize their existing resources, develop highly effective analyst teams, and make the most of their investments in healthcare IT solutions, ultimately improving patient care operational efficiency.
A community hospital in Indiana was experiencing revenue problems due to errors in its medical record software. These errors were causing a significant number of claims to be rejected, resulting in lost revenue for the hospital. The organization also faced challenges managing its billing system and training its analyst team, leading to increased issue resolution timelines and error volumes.
Solution:
Salus Consulting was tasked with addressing the revenue problems of the hospital caused by errors in their medical record software. They spearheaded billing system audits to identify the root cause of the errors experienced by end users. In addition, they designed and managed an analyst training program focused on three key areas: problem-solving, technical troubleshooting, and effective project management.
The team used several teaching frameworks to help the analyst team develop critical thinking skills and take ownership of their work. One of the frameworks used was the Situational Leadership Model, which focuses on adapting leadership styles based on the developmental level and competence of the individual being led. By applying this model, they could provide each analyst the appropriate level of guidance and support.
A proprietary Salus teaching and assessment framework was combined with the GROW (Goal, Reality, Options, and Will) model, a framework used in coaching to help individuals clarify their goals, understand the reality of their situation, explore potential options, and commit to a plan of action.
Outcome:
Overall, the collaboration between Salus Consulting and the hospital led to significant improvements in patient care and operational efficiency, positioning the hospital for long-term success. Through this project, the hospital overcame its revenue challenges through technology. The billing system audits and configuration projects reduced errors and increased revenue for the hospital. In addition, the analyst training program improved issue resolution timelines, decreased error volumes, and increased the effectiveness of the analyst team.
Takeaway:
Salus Consulting's focus on teaching frameworks and an individualized approach to coaching and mentoring can be especially beneficial for hospitals with finite resources. For hospitals with limited resources to invest in the latest healthcare IT solutions or with smaller analyst teams responsible for managing multiple areas of the organization, it is crucial to have a highly effective and efficient team that can handle various responsibilities and solve problems effectively. Salus Consulting's individualized approach to coaching and mentoring can help these teams develop critical thinking skills, build confidence, and take ownership of their work, ultimately leading to increased productivity and effectiveness.
Overall, Salus Consulting's focus on teaching frameworks and an individualized approach to coaching and mentoring can help hospitals optimize their existing resources, develop highly effective analyst teams, and make the most of their investments in healthcare IT solutions, ultimately improving patient care operational efficiency.